Product Service

Our service department is committed to providing our customers with support and service, including preventative maintenance, instrument calibration, certification, and repair. You can extend the life of your instrument by having it thoroughly cleaned, checked or adjusted. This will also ensure the instrument's proper and reliable performance.

Our laboratory is accredited by ANSI-ASQ National Accreditation Board in accordance with the recognized International Standard ISO/IEC 17025:2017 in the field of calibration. Paul N Gardner Company is working in accordance with the requirements of ISO 9001.

We offer services in the following areas:

• Length/Dimensional - Digital Film Thickness (Units, micro-Tri-gloss), Film Thickness Shims, Adhesion Tape Test Roller (Length, Weight, Hardness Shore A)
   
• Mass & Mass Related/Mechanical - Density Cups Kinematic, Viscosity (Ford Cups, DIN Cups, ISO Cups)
   
• Photometry & Radiometry/Optical - Gloss
   
• Thermodynamic/Thermal - Temperature, Humidity, Dewpoint

You can contact our service department by filling out this FORM, and emailing it to our team at RMA.BYK.Gardner.USA@altana.com, or you can call us at 954-946-9454 (press 2), we are here to help.